Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Paw Puff house will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 1 week after the confirmation.

Please return your purchase to the following address:

PAW PUFF HOUSE

F1.20 USJ SUMMIT MALL

47630 SUBANG JAYA

SELANGOR

Please contact us at pawpuffpets@gmai.com or 0182934578 if you have any questions or doubts.